• Need help? We're here for you

    If you have questions about your order, collaborations or any other queries, please contact us.

Frequently Asked Questions

How long does it take for my order to be shipped?

All orders are processed within 24-48 business hours of purchase. Delivery times depend on location:

  • Spain and Europe: Between 1 and 3 business days .
  • International: Between 3 and 7 business days , depending on the destination and the courier company.

Once shipped, you will receive a confirmation email with the tracking number to track your order.

How do I make an exchange or return?

If you need to make an exchange or return, follow these steps:

  1. Make sure the product is in perfect condition , unused and in its original box.
  2. Contact us within the first 14 calendar days from when you received your order.
  3. We will provide you with instructions on how to make the return or exchange.

Note: Returns are not accepted for personalized products.

For more information, please see our Returns and Exchanges Policy .

What payment methods do you accept?

We offer multiple secure payment methods:

Credit and debit cards: Visa, Mastercard, American Express.
PayPal: Fast and secure payment.
Klarna / Scalapay: Interest-free split payment in 3 instalments.
Apple Pay / Google Pay: For quick purchases from your mobile.

Can I track my order?

Yes, once your order has been shipped, you will receive an email with a tracking number and a link to track the shipping status in real time.

If you have not received the confirmation email, please check your spam folder or contact us.